At the end of each outcome, pupils will be given an open-book SQA assessment which they must pass in order to continue with the course. They will also be given a closed-book essay-style question which is in the style of their final exam, this will give the teacher a clear idea of the level of progress they are making.
The prelim will be given in January and will exactly mirror the final exam, except for the fact that there will be no questions on the management of people, this being the only unit left to be covered in class by this stage. It will be very concerning were a pupil not to achieve within 10% of their target grade at this stage. A pupil achieving less than 40% at this stage would normally be recommended to change level.
Following the prelim exam, pupils will being researching their assignment. This is a written report which investigates a business issue covered in the course for a company of their choice. Pupils will normally research Customer Service at a local restaurant using the company website, the TripAdvisor website and their own questionnaire. This will conclude in March when pupils will complete a final write-up of their report. This is worth 30 marks, which is 30% of their final grade.
By the final exam in May pupils will have covered all of the 6 outcomes for this subject and will also received instructions regarding how to answer exam questions and time management for the exam. The exam itself will be in 2 sections:
Grades are generally awarded as follows for this subject: